Resolved -
we confirmed the issue is solved and they are processing the invoices now
May 17, 13:02 UTC
Update -
We are currently continuing to investigate the issue that has been identified. Our technical team is actively analyzing the root cause and working to resolve it as quickly as possible.
We understand the importance of this matter and will provide further updates as soon as more information becomes available. We appreciate your patience and understanding in the meantime.
If you have any specific questions or require further assistance, please feel free to contact our support team.
May 17, 11:59 UTC
Update -
we are still continuing to investigate this issues
May 17, 11:22 UTC
Update -
we are continuing to investigate this issues
May 17, 10:24 UTC
Investigating -
We are currently investigating this issue
May 17, 08:53 UTC
Completed -
The scheduled maintenance has been completed.
May 12, 08:43 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 08:30 UTC
Update -
We will be undergoing scheduled maintenance during this time.
May 12, 07:49 UTC
Scheduled -
An extraordinary maintenance window is required, in order for TecAlliance to improve it`s application services.
Impact : This update affects CloudInvoice customer only, A short service interruption is expected, in this case maybe you have to resend your documents. In case of any doubts, feel free to contact our support team. Thank you for your understanding.
This action is part of our ongoing program to provide even higher levels of service and functionality to our customers.
May 12, 07:48 UTC
Resolved -
The SFTP server is fully operational again as of 13:00 UTC. We sincerely apologize for any inconvenience this downtime may have caused.
May 10, 20:15 UTC
Investigating -
We currently face issues with https://sftp.tecalliance.net/ resulting in the fact that the SFTP is not available at the moment. We are working on this on will let you know once we have a fix for this.
May 9, 14:36 UTC
Completed -
The scheduled maintenance has been completed.
May 8, 09:05 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 08:45 UTC
Scheduled -
An extraordinary maintenance window is required, in order for TecAlliance to improve it`s application services. Impact : This update affects CloudInvoice customer only, No downtime is expected, no addition action is required.
This action is part of our ongoing program to provide even higher levels of service and functionality to our customers.
May 8, 08:32 UTC
Completed -
The scheduled maintenance has been completed.
May 6, 12:25 UTC
Scheduled -
An extraordinary maintenance window is required, in order for TecAlliance to improve it`s application services. Impact: No e-Invoice messages are accepted, processed or forwarded. Automatically generated messages, which can not be stopped, must be resent.
This action is part of our ongoing program to provide even higher levels of service and functionality to our customers.
May 6, 11:47 UTC