Intermittent Order processing errors

Incident Report for TecAlliance

Resolved

The issue has been resolved by AWS.

Posted Oct 19, 2026 - 11:25 UTC

Monitoring

Between 10:59 AM and 11:12 AM CET, intermittent errors occurred during order processing.
The issue is related to an ongoing AWS KMS service issue, which is currently causing elevated API error rates. At this time, Order is operating normally, and no ongoing impact has been identified.

We are closely monitoring the situation and will provide further updates as needed.

Posted Oct 19, 2026 - 09:53 UTC

This incident affected: Entry Supply (TOM Webservice (Entry Supply)) and Order Platform (TOM Webservice, Async. Communication, auto-gration, Other - Order Platform).